The Protocol.
Your subscription, on your terms. The Protocol ships in rhythm with how you actually use the serum — and every setting is yours to change. Pause, skip, adjust, or cancel anytime, from your account. No phone calls, no retention traps.
Cancel or change anytime · always in your controlManage it your way.
Everything you might want to do lives in your account — no hoops, no hold music. Tap through and it’s handled.
Pause
Taking a break? Pause your subscription and resume whenever you’re ready — your settings stay saved.
In your account →Skip a shipment
Still have serum left? Skip the next delivery with one tap; the one after arrives on schedule.
In your account →Change cadence
Use it more or less often than average? Shift your delivery interval to match your real routine.
In your account →Cancel
No hoops, no guilt. Cancel anytime and keep access to your account and order history.
In your account →What The Protocol is.
Most subscriptions are built to trap you into a discount you forget to cancel. The Protocol is built around a simpler idea: a 50 ml bottle lasts about a month, so your next one should arrive just as the last runs low — not before, not after. It’s membership timed to use, not to a billing trick. The perks are about status and access — first look at new products, member-only content, the rotating scientist spotlight in your refills — rather than a race-to-the-bottom on price.
The cadence.
A 50 ml bottle is a one-month supply. The Protocol is timed to that — a fresh bottle arrives just as you’re finishing, never before, never after.
Your bottle ships
Your first — or next — 50 ml bottle heads out and is on its way to you.
Running low
You’re nearing the end of your bottle — right on schedule for a one-month supply.
Your next arrives
A fresh bottle lands just as you finish the last — so you’re never scrambling or overstocked.
Cadence is adjustable — lighter or more frequent users can shift the interval in a tap, and you’ll always get a reminder before a renewal ships.
Member access.
The Protocol isn’t about discounts. It’s about being closer to the science and first in line.
Our promise.
No fake sold-outs, no countdown timers, no guilt when you leave. Trust is part of the product.
— The subscription standardWe don’t run manufactured scarcity or drop-culture urgency — once inventory is steady, the serum is simply always available. That means you never need to subscribe out of fear of missing out, and you’re free to pause or cancel the moment it stops serving you. A brand that asks you to buy fewer, better things has to mean it in how it sells.
Ready to adjust?
More ways to reach us.
Help Center
Answers to the questions we hear most — usage, orders, subscription, ingredients.
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