Getting it
to you.

Orders are processed Monday to Friday, excluding public holidays. Most orders leave our fulfilment centre within [1–2 business days] of being placed.

Orders placed on a weekend or holiday begin processing the next business day. During launches or unusually high demand, processing may take slightly longer — if that happens, we’ll tell you rather than let you wonder.

Subscription renewals under The Protocol are processed on your renewal date and follow the same timelines. You’ll always receive a reminder before a renewal ships.

Once shipped, estimated delivery times are:

• Domestic (United States) — [3–7 business days]
• International — [7–14 business days], depending on destination and customs
• Expedited options — where available, shown with live pricing at checkout

These are estimates from our carriers, not guarantees. Weather, customs inspections, and peak periods can extend them. The tracking link in your shipping email is always the most current source of truth.

Shipping costs are calculated at checkout based on your destination and chosen method, and shown in full before you pay — no surprise charges at the end.

Where we offer free shipping above an order threshold or as part of The Protocol, the terms are displayed at checkout. Subscription shipments follow the shipping terms shown on your subscription at the time of renewal.

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. Unless your checkout explicitly states that duties are prepaid, these charges are the responsibility of the recipient and are not included in the price you paid us.

Customs policies vary widely, and we can’t predict or control them. If a parcel is refused or abandoned at customs and returned to us, we’ll refund the product cost less shipping and any charges incurred.

You’ll receive a confirmation email when you order and a second email with tracking as soon as your parcel ships. Tracking can take up to 24 hours to show movement after it’s issued — that gap is normal and doesn’t mean anything is wrong.

Can’t find your tracking? Check your spam folder first, then email support@evoricollective.com and we’ll resend it.

Please double-check your shipping address at checkout — an incorrect address is the most common cause of a lost parcel. If you spot a mistake, contact us immediately; if the order hasn’t shipped, we can usually fix it.

If a parcel is returned to us because the address was incorrect, incomplete, or unclaimed, we’ll contact you to arrange redelivery. Redelivery shipping may be charged again. Where a package is marked delivered but you can’t find it, check with neighbours and your building first, then contact us — we’ll open a carrier investigation and work with you toward a fair resolution.

Every order is packed to protect the bottle in transit. If your serum arrives damaged, or an item is missing, email us within [7 days] of delivery with your order number and a photo of the package and product. We’ll replace it or refund it — without making you fight for it.

See our Return & Refund Policy for returns and change-of-mind requests.