If it isn’t
right for you.

Skincare is personal, and our own guidance is that visible improvement typically begins around 2–3 weeks of consistent use. We say that plainly because we’d rather set an honest expectation than take a sale you regret in a week.

If EVORÍ genuinely isn’t right for you, we want the process of returning it to be simple and free of guilt. No interrogation, no retention script.

You may request a return within [30 days] of the delivery date. Requests outside that window may still be considered at our discretion — email us and we’ll look at it fairly.

To be eligible for a full refund, items should be unused and in their original packaging. Because this is a cosmetic product applied directly to skin, opened items may not be resold; see the next section for how we handle those.

If you’ve opened and tried the serum and it caused irritation or simply didn’t suit your skin, contact us within the return window and tell us what happened. We take these reports seriously — tolerability feedback goes to our team, and we’ll work with you on a fair resolution, which may include a partial or full refund at our discretion.

We ask for this feedback for a reason: “painless by design” is a claim we hold ourselves to, so if your experience contradicts it, we want to know.

If your order arrives damaged, faulty, or simply isn’t what you ordered, that’s ours to fix. Email support@evoricollective.com within [7 days] of delivery with your order number and a photo. We’ll arrange a replacement or a full refund, and you won’t pay return shipping.

• Email us at support@evoricollective.com with your order number and the reason for the return.
• Wait for instructions. We’ll confirm eligibility and send return instructions — please don’t ship anything back before that, or we may not be able to trace it.
• Send it back in its original packaging where possible, using a trackable service.

Unless the item was damaged, faulty, or incorrect, return shipping is the customer’s responsibility. Original shipping charges are non-refundable.

Once we receive and inspect your return, we’ll email you to confirm the outcome. Approved refunds are issued to your original payment method within [5–10 business days]. Depending on your bank or card provider, it can take an additional few days to appear on your statement.

If more than [15 business days] have passed since we confirmed your refund and you still haven’t seen it, contact us and we’ll chase it with you.

You can pause, skip, change cadence, or cancel The Protocol at any time from your account. Cancelling stops future charges but doesn’t automatically refund a shipment already sent.

If a renewal shipped sooner than you expected, email us — if it hasn’t been opened and is within the return window, we’ll sort out a return or refund. We don’t believe in profiting from a forgotten renewal.

We can’t accept returns for items purchased from unauthorised resellers, items lost after being returned without tracking, or products that have been substantially used well beyond a reasonable trial. Gift cards and promotional items are non-refundable unless required by law.

None of this affects your statutory consumer rights, which always apply in addition to this policy.